• Shi International
  • Jersey City , NJ
  • Information Technology
  • Full-Time
  • 10 Bayside Terrace

About SHI

Innovative Solutions. World Class Support. Constantly growing in response to the needs of our customers in all sectors and verticals, SHI has transformed itself from a $1 million \"software-only\" regional reseller into a $10 billion global provider of information technology products and services. From software and hardware procurement to deployment planning, configuration, data center optimization, IT asset management and cloud computing, SHI offers custom IT solutions for every aspect of your environment. Privately-held and under the guidance of our current ownership since 1989, SHI has experienced tremendous growth in size and scope through neither merger nor acquisition. Our organic growth and two decades of stability are a direct result of backing a highly-skilled and tenured sales force with software volume licensing experts, hardware procurement specialists and certified IT services professionals. Headquartered in Somerset, NJ, SHI supports their clients from over 30 offices throughout the U.S., Canada, the U.K., Germany, France and Hong Kong. SHI s goal is to foster long-term, mutually-beneficial relationships with its customers and partners, every day. What SHI Can Offer: World Class Facility includes on site gyms, restaurants and community events Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy Work in an up-beat, creative, and fun environment Benefits, include medical, vision, dental, 401K, and flexible spending

Job Summary

We are looking for a successful, driven individual, with a strong interest in project management. The person in this position will be responsible for the onboarding of eCommerce integration projects, support high volume activity, keep customers and teams aware of upcoming milestones and open action items, while adjusting schedule to accommodate last minute urgent requests and changing priorities.

Responsibilities/Job Function

Responsibilities include, but are not limited to: Customer calls for new onboarding projects Track Activity o New and existing integration projects o Completion o Provide updates to all parties involved to reflect any adjustments required Manage high volume activity and escalating conflicts as required Work closely with other departments: Web Admin, EDI team, sales Conducting status meetings with suppliers, customers and sales Reporting status on a regular basis Assist with procurement invoice payments Maintain process documentation

Qualifications/Minimum Skills Required

Required Skills Understanding and experience in managing a process from start to finish Detail oriented - time management and prioritization skills Capable of determining priorities, goals and objectives of assigned projects and tasks Excellent with multi-tasking, follow-up and execution of assignments Interpersonal skills Background in Customer Service interacting directly with Customers and End Users via phone and email Ability to effectively work in a team environment Proficiency in MS office tools o Outlook calendar, tasks o Word o Excel Superb communication skills, both written and verbal Background in Customer Service interacting directly with Customers and End Users via phone and email Qualifications 4 Year College Degree or equivalent in an customer service support role. Preferred Skills: Background in Customer Service interacting directly with Customers and End Users via phone and email Excel advanced knowledge of (vlookup, charts)
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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