Innovative Solutions. World Class Support. Headquartered in Somerset, NJ, SHI International Corp. has transformed itself from a $1 million software-only regional reseller into a $10 billion+ global provider of technology products and services. Privately-held and under the guidance of its current ownership since 1989, SHI has experienced tremendous growth in size and scope. Its organic growth and over two decades of stability are a direct result of backing a highly-skilled, tenured sales force with software volume licensing experts, hardware procurement specialists and certified IT services professionals.SHI offers custom IT solutions for every aspect of your environment from software and hardware procurement to deployment planning, configuration, data center optimization, mobility and IT asset management.SHI supports their clients from over 30 offices throughout the U.S., Canada, the U.K., Germany, France and Hong Kong. SHI s goal is to foster long-term, mutually-beneficial relationships with its customers and partners, every day. World Class Facility includes on site gyms, restaurants, and community events Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy Work in an up-beat, creative, and fun environment Benefits, include medical, vision, dental, 401K, and flexible spending Supportive Management and Leadership
The Unified Communication Practice Lead is responsible for developing and executing the go-to-market strategy for the Unified Communications Practice within the End User Solutions (EUS) Group at SHI International. As such, the Unified Communication Practice Lead is responsible for articulating SHI s Unified Communications capabilities and increasing SHI s market share in this space. The Unified Communication Practice Lead will work with the SHI sales team and customers to position and scope Unified Communications opportunities during the pre-sales process and then identify internal and/or external delivery teams to delivery professional and managed service following the sale of the Unified Communications solution. The Unified Communication Practice Lead is responsible for understanding clients business requirements as they pertain to Unified Communication solutions, qualifying opportunities and creating designs that match the requirements with the appropriate hardware, software and professional services. As demand for Unified Communications solutions increases, the Unified Communication Practice Manager will develop and lead a team of pre-sales and post-sales resources that will work with the SHI sales team and customers. The successful candidate will have strong communications and interpersonal skills along with an in-depth understanding of the Unified Communications technology space, so they can have business and technical conversations with SHI sales team members, customers, partners and industry analysts.
Include but are not limited to: Lead the ESG Unified Communications (UC) Practice for SHI International Serve as a mentor to employees in similar roles and as an escalation point for the team Developing the overall Unified Communication Practice vision and strategy from a hardware/software products and services perspective Identifying/managing Unified Communication hardware and software product partners Designing and publishing Unified Communication intellectual property/collateral, including: Identifying/managing internal and external delivery teams for Unified Communication professional services Providing Unified Communication thought leadership to customers, SHI teams and industry analysts Ensure the Unified Communication practice is a profitable entity within SHI Managing the day to day activities of team Serve as a point of escalation or conflict resolution Act as knowledgeable liaison between field team sellers, including Account Executives (AEs) and Field Solutions Engineers (FSEs), and our Services Delivery Teams Develop a clear understanding of vendor partner programs specific to the practice Communicate and train on new vendor specific product updates, sales campaigns, promotional programs and etc. Develop training and certification plans based on vendor partner requirements for SHI various partner levels Work with marketing to create practice specific materials both customer facing and those educational for sales teams Create internal standards and templates for sales methodology and sales aids for specific practice solutions. An internal example might be Hero Kits with all materials and templates necessary to successfully execute a given sales motion. Act as Subject Matter Expert (SME) for practice technologies Build and strengthen business relationships with customers and ESG teams Assist Sales in development of new markets or solution offerings Support Sales Teams with complex opportunities, to generate proposals and provide advice for solutions to business requirements, technical requirements and end state outcomes delivered to customers Manage the overall reporting which includes status for forecast / pipeline for Unified Communication Practice Work closely with the other Practice Leads and Solution Group Directors around overall strategy and overlapping or complex solution sets Develop world-class solutions practice team through talent acquisition, organizational structuring, and training path development Provide mentorship and direction to team members
Qualifications/Minimum Skills Required
Requires a strong technological and business understanding of Tier-1 Unified Communication/Unified Communications as a Service vendors, such as: Ability to deliver and prioritize tasks with little direct supervision. Minimum 10 years industry experience 5+ years experience in Unified Communications Solutions market Excellent organization, communication, verbal & written skills Must be results driven with a strong sense of urgency Ability to travel as needed Excellent customer presentation and problem resolution skills Exceptional analytical and problem solving skills Ability to adapt and learn new technologies as required Ability to take a creative approach to situations and problem solving Ability to work and contribute with and within multidisciplinary teams with goals and objectives developed and presented Ability to manage, hire and create world class team with a strong, highly motivated culture Education/Certifications: Bachelor s Degree
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.