Fund Services Head of Application Support

  • SS&C Technologies
  • $139,040.00 - 170,900.00 / Year *
  • 326 W 45th St, New York, NY 10036
  • Full-Time

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We are looking for a Hedge Fund Services Head of Application Support with Fund Administration and Software Development Background in our Midtown Manhattan (NYC) location.

  • Responsible for the Level 2 support for all Hedge Fund Services clients
  • Create the team structure and processes to launch an App Support team
  • Participate in the staffing from internal and external resources for the app support team
  • Coordinate with the Business Teams regarding issues within clients
  • Direct a small team of IT team members to fix client issues
  • Coordinate with other IT organizations to ensure technology issues for clients are resolved quickly.
  • Coordinate with other software development groups to ensure technical continuity and reuse between groups
  • Gather, analyze and present monthly metrics of client issues and resolution
  • Meet with clients or speak with them on the phone regarding issues and appropriately set their expectations regarding issue resolution
  • Participate in client sales pitches and presentations

  • Bachelor s degree in Computer Science or equivalent experience
  • 5 - 10 Years of Technical Client Support Management
  • Experience within the Financial Services Industry, fund administration systems, portfolio accounting and Investor Relations ( a plus)
  • Experience in Application Development and Deployment processes
  • Excellent verbal and written communication skills
  • Strong interpersonal and presentation skills

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.