Assistant Director - Springfield

  • Springfield, MA


: $108,380.00 - $167,060.00 /year *

Employment Type

: Full-Time


: Executive Management

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_About DTA_ The Department of Transitional Assistance (DTA) assists and empowers low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one in eight residents of the Commonwealth with direct economic assistance (cash benefits) and food assistance (SNAP benefits), as well as workforce training opportunities. _Position Overview_ We are seeking qualified applicants for the position of Local Office Assistant Director. Our ideal candidate will assist in the management of all programs administered by the Department, including Transitional Aid to Families with Dependent Children (TAFDC), Emergency Aid to the Elderly, Disabled and Children (EAEDC), Supplemental Nutrition Assistance Program (SNAP) and Employment Services within the communities served by the office. The duties for this position include but are not limited to: Assist the Director with the implementation of efficient business models utilizing available data in order to ensure accurate eligibility determination and timely processing of program benefits in compliance with state and federal policy and procedures incorporating good customer service objectives. Plan, control and execute priority work assignments of eligibility staff to assure compliance with goals, objectives and priorities established by the Department. Assist in developing and maintaining community relationships for the purpose of achieving the agency mission. Ensure staff for all programs has an opportunity for professional development and job satisfaction, with consistent evaluations based upon their performance. Direct and supervise the administrative functions of the Transitional Assistance Office. Develop and coordinate plans for adequate staffing of the Transitional Assistance Office. Evaluate the needs of the area office and develops plans in regard to personnel, equipment, space and supplies. Process and coordinate all personnel changes with the Human Resources Unit. Responsible for the data processing within the Transitional Assistance Office. Maintain employee performance and attendance records. Performs related duties as required. _Preferred Qualifications_ Ability to provide leadership and supervision to an interdisciplinary team of approximately 50 staff responsible for effectively and efficiently delivering quality customer service, resources and services. Ability to motivate and encourage staff. Experience working with Federal or State programs with complex regulations and policies and the demonstrated ability to develop necessary strategies for effective implementation. Exceptional negotiation, conflict resolution and coaching skills. Ability to manage multiple tasks simultaneously as a result of effective planning, delegation and communication. Experience in workforce development, education or housing. Understanding of issues of poverty and diverse low-income populations. Excellent verbal and written communication and reporting skills. Must be highly self-motivated. Strong computer skills, including word processing, email, and Excel (spreadsheets). Bachelor's Degree preferred. _Pre-Offer Process_ A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit click on \"Information for Job Applicants.\" Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website. For questions, please the contact the CYF Office of Human Resources at 1-800-###-#### and select option 2. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience. II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. Job: Community and Social Services Organization: Department of Transitional Assistance Title: Assistant Director - Springfield Location: Massachusetts-Springfield-243 Cottage Street Requisition ID: 190005HA
Associated topics: administrative, administrative coordinator, administrative officer, administrative staff, assist, chief operations officer, facilities, front desk, operational support, operations director

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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