• Steward Health Care
  • $58,070.00 -91,730.00/year*
  • Dorchester, MA
  • Advertising/Marketing/Public Relations
  • Full-Time
  • 4 Tilesboro St

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High school diploma or equivalent is required.

Job Summary:

Greets, receives and escorts patients as required and consistent with customer service guidelines. Collects and verifies patient demographic, insurance eligibility, and financial information/responsibility and accurately documents in hospital computer system(s).


* Responsible for consistent and accurate use and execution of department's established standard operating procedures, supporting tools, software, websites.
* Identifies current and prior patient responsible balances, educates patients on their financial responsibilities, and collects same.
* Screens self pay patients, identifies potential solution(s), and facilitates solution application process (manual and/or electronic) or patient payment as appropriate
* Interviews patient's bedside as needed to facilitate timely and effective solutions (ED only).
* Assists patients in establishing secured installments plans when applicable.
* Ensures all hospital and regulatory requirements are met (including, but not limited to, signatures, distributing patient rights, health care proxies, HIPAA requirements etc.).
* Ensures completion of registration paperwork to facilitate efficient patient flow.
* Meets performance standards established by Patient Access leadership, including, but not limited to: quality, collections, customer service, screening/solution rates, productivity)


* High School Diploma or equivalent required.
* 1-2 years experience in a hospital/clinic/physician office or related field preferred.
* Aptitude for/familiarity with patient access tools, systems, and technologies
* Excellent customer service/communications skills.
* Comfortable with collection process.
* Comfortable with securing solutions for uninsured patients.
* Knowledge of Medical Terminology preferred.
* Proven ability and/or expressed willingness to work as part of a team

Internal Posting: 03/19/2018-03/26/2019

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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