Risk Manager

  • Steward Health Care
  • 4 Tilesboro St, Dorchester, MA 02122
  • Full-Time

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Master's degree is preferred.

Experience is required.

The risk manager is responsible for coordinating all aspects of the risk management program, including the identification, evaluation and treatment of risk in the organization. The risk manager develops and manages a systematic process to identity, assess, and treat actual and potential exposures to loss.

Assists the Director of Quality and Safety and the Manager of Regulatory Readiness with the implementation of the System-wide Quality and Safety Plan consistent with board approved plans and regulatory and standard setting agencies.


Manages a risk identification process for the organization's operations, departments, and services. Educates and assists other managers in assessing their areas of responsibility for exposures to loss and unsafe processes and conditions.

Maintains the risk management information system. Collects, evaluates, and reports on events, incidents, and claims. Performs statistical analysis and trending of events and claims to pinpoint high risk areas for management attention.

Reviews and analyzes incident reports, rates by severity and conducts all follow-up as identified from review. Completes trending analysis to identify top priority areas for improvement

Investigates all serious events. Assists with communication and documentation of errors or serious events in accordance with legal requirements and/or accreditation standards.

Develops and maintains positive working relationships with providers, management, and staff to promote open communication and accurate flow of information.

Coordinates risk and safety management orientation and continuing education programs for providers, management, and staff to enhance awareness of their role in patient safety, risk reduction, and event reporting.

Chairs or coordinates the patient safety triage team/grievance committee(s) and serves on other patient care and safety related committees as member, or ex officio, as needed to communicate findings, recommendations, actions, and results. Acts as liaison to outside agencies such as local, state, federal, or voluntary accrediting agencies.

Prepares reports of events as required by law or in accordance with voluntary participation.

Coordinates internal surveys and inspections, monitors reports, and coordinates corrective actions or recommended improvements with management and staff.

Remains knowledgeable about and promotes compliance with professional standards and guidelines. Implements changes to ensure consistency with regulatory requirements.

Works with general counsel to coordinate the investigation, processing, settlement, and defense of claims and suits against the organization. Notifies insurance carriers of potential and actual claims. Coordinates the release of information in response to subpoenas, court orders, attorney requests, etc.

Reviews patient complaints which may result in legal action. Works with patient advocate to offer solutions to patient grievances. Works with billing and compliance officer in deciding on appropriateness of billing waivers/write offs.

Supports process of root cause analysis in the event of a sentinel or near miss event. Coordinates review of medical information, debriefs all individuals as identified, performs cause and effect analysis and coordinates expert panel review, root solution and follow-up for all incidents identified

Supports FMEA analysis when high volume, high risk opportunities as discovered through incident report analysis. Organizes team, creates process maps, creates failure modes analysis, identifies prevention and/or corrective action strategies and implants as identified

Understanding and implementation of programs related to national and local patient safety initiatives

Available on beeper/phone at all times during scheduled working hours

Performs all other job related duties as requested by the Director of Quality and Safety


Shall be accountable for the on-going integration of the System Quality and Safety Plan

Shall be accountable for abiding by all relevant departmental/hospital policies and procedures

Shall be accountable for maintaining the confidentiality and security of all hospital related, medical staff related and patient related data and information

Shall be accountable for the timely and complete review and investigation of all incidents and grievances reported into the department.


1. Two to five years experience in a healthcare setting focusing on Patient Safety, Risk Management or Quality Improvement.

2. Experience and understanding of the Root Cause Analysis and FMEA Analysis.

3. BS required, MS or JD preferred.

4. Strong organizational skills

5. Strong interpersonal skills, ability to work across disciplines

6. Ability to analyze data, formulate meaningful information

7. Ability to work with highly sensitive and confidential information with appropriate discretion

8. Ability to communicate verbally and in writing in the English language

9. Training in patient safety or risk management and or quality/performance

10. Improvement methodology, concepts, education and implementation

11. Certified Professional in Healthcare Risk Management (CPHRM) a plus

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.