• Target Brands, Inc.
  • $177,070.00 -177,070.00/year*
  • Jersey City , NJ
  • Customer Service/Call Center
  • Full-Time
  • 10 Bayside Terrace


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Description

:

ALL ABOUT TARGET
As part of our collaborative and guest-obsessed team, you help us create an experience that makes guests say I love Target! When you work at Target, you re helping every family discover the joy in everyday life. You re working alongside a dedicated team that brings their passion and pride to all that they do. We delight our guests with area experts ready to assist with items that are instock and priced accurately ensuring guests have an enjoyable experience both in stores and online.

ALL ABOUT GENERAL MERCHANDISE
Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing, and promotional signing processes for all GM areas of the store. This team leads Food & Beverage, and Food Service, providing a fresh and food safe experience. Experts enable efficient delivery to our guests by owning pick, pack, and ship fulfillment work.

At Target we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of an Inbound Operations Team Leader can provide you with the:
Knowledge of guest service fundamentals and experience building a guest first culture on your team
Knowledge of retail business fundamentals: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
Skills in planning department(s) daily/weekly workload to support business priorities and deliver sales goals
Skills in process improvements and workload efficiency
Experience leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent

As an Inbound Operations Lead, no two days are ever the same, but a typical day will most likely include the following responsibilities:
Understand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement.
Be an expert of operations, accuracy and efficiency.
Utilize your workload planning tools to complete all scheduled workload ensuring areas are guest ready at store open.
Create a scheduling plan in partnership with your leader based off of monthly and weekly business workload and guest traffic.
Work a schedule that aligns to guest and business needs (this may include early morning, evening, overnight shifts and weekends).
Assess all General Merch backroom, sales floor areas and review reporting to identify gaps and develop a plan to resolve.
Enable a consistent experience for our guests by ensuring product is in stock and available.
Plan, lead and follow-up on organizational and operational change.
Evaluate and recommend candidates for open positions and develop a guest-centric team.
Establish clear goals and expectations and hold team members accountable to expectations.
Lead team onboarding and learning.
Lead and coach the team to ensure accuracy and efficiency in all inbound processes.
Close knowledge and skill gaps through training and experiences.
Provide service and a shopping experience that meets the needs of the guest.
Demonstrate a culture of ethical conduct, safety, and compliance. Lead team to work in the same way and hold others accountable to this commitment.
If applicable, as a Key Carrier, follow all safe and secure training and processes.
Address store needs (emergency, regulatory visits, etc.).
All other duties based on business needs.

WHAT WE ARE LOOKING FOR
We might be a great match if:
Working in a fun and energetic environment makes you excited . We work efficiently and as a team to deliver for our guests
Providing service to our guests that makes them say I LOVE TARGET! excites you . That s why we love working at Target
Leading teams who are stocking, setting and selling Target products sounds like your thing That s the core of what we do
You aren t looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded

The good news is that we have some amazing training that will help teach you everything you need to know to be an Inbound Operations Lead. But there are a few skills you should have from the get-go:
High school degree or equivalent
Must be at least 18 years of age or older
Previous retail experience preferred, but not required
Lead and hold others accountable
Learn and adapt to current technology needs
Work independently and as part of a team
Manage workload and prioritize tasks independently
Welcoming and helpful attitude
Effective communication skills

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
Access all areas of the building to respond to guest or team member issues
Interpret instructions, reports and information
Accurately handle cash register operations
Climb up and down ladders
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds
Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-###-#### for additional information.


Associated topics: customer service team manager, director, gerente de servicio, guide, lead, manager, monitor, operations manager, review, team manager

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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