Team lead customer service specialist & dispatcher

Employment Type

: Full-Time

Industry

: Miscellaneous



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TO APPLY:Please upload & share your resume on LinkedIn.Answer all candidate application questions via this link: https://tinyurl.com/TST-Team-LeadDo you have a great personality & communication skills?Do you think you have exceptional customer service & leadership skills?Do you want to work in a fun atmosphere with an awesome team?Tech Service Today provides IT, Telecom & Cabling services across the US and Canada. We are growing like wildfire and need a dynamic customer service pro and leader to help with upcoming projects at TST! This will be a 90 day temp job with the possibility of coming on board full time as a team lead with our company. Full time positions offer excellent benefits including 100% coverage in health, dental, & vision insurance and much more.In this role, you will support customers and field technicians on service jobs. You will also be accountable for a team of customer service specialists during your shifts. We pride ourselves in providing exceptional customer service and we need the “best of the best." Our culture is very fast paced, constantly changing, collaborative & positive. We are seeking smart, motivated professionals with a Disney, Ritz Carlton, southern hospitality type personality that can thrive in an exciting unique IT call center environment!(We also find that people from the hospitality & restaurant industries do very well at TST.)We are looking for a team member who can work the following shift (with open availability to help out at other times as needed):Wednesday Sunday 1:00pm 10:00pm ESTResponsibilities:Responds to requests by prioritizing and scheduling work order installations and tasks to field technicians for on-time delivery of servicesHandles a high volume of outbound & inbound calls call centerCreates service tickets and schedulingVerifies that scheduled work orders are ready for dispatchActively recruits & schedules technicians for work order requestsMatches technicians to the job ensuring right skills & right toolsNegotiates competitive rates in the recruitment processMonitors and directs field technicians and order fulfillment tasksMonitors status and adjusts assignments throughout the shiftInforms and updates field technicians and clients on schedule or technical related issuesExtensive data entry and use of google forms.This is not just inbound customer service. This job entails facilitating jobs with techs & clients all over the US & CanadaWill be accountable for all customer service specialists during shifts when no manager is present. You will be accountable for not only your metrics and standards but for all team members you are supervising. You also need to be sure your team members follow the code of conduct, policies and procedures, and TST's core values.Requirements:Must live within a 25-mile radius of Boynton Beach, FL.Must be able to work 40 hours per week and can work overtime when needed.Call center experience greatly preferredMust have leadership or management experience.Experience in handling inbound and outbound very high call volume is requiredVery outgoing, friendly, empathetic, positive outlook, good sense of humor, goes above and beyond for customer think Ritz Carlton, Disney, & Southwest personality typesExcellent & dynamic radio personality type voices can speak clearly and with much energy on phoneExcellent verbal communication skills: able to actively listen, speak clearly, mirror tone & take actionExcellent written communication skills must have perfect grammar, spelling and clear direct messages with great tone & pleasantriesHigh attention to detail and accurate notation is critical for this positionMust be able to type a minimum of 45 WPM with 98% accuracyAbility to think critically and make practical/smart decisionsGreat negotiation skillsAbility to work well under pressure be quick on feet to do well in our fast-paced atmosphere with a high sense of urgencyAbility to multitask a high volume of work with constantly changing processes & procedures. (and navigate phone & computer systems while on calls)High initiative & drive to succeedIntermediate proficiency in excelComputer/Tech Savvy.If You Are Interested In Becoming A TST Team Member Full Time, We Offer:100% paid medical/dental/vision coverage and 50% coverage for dependents401K plan with company matchingLife Insurance3 weeks PTO per calendar yearSeven paid holidaysCompany cell phone serviceGym membershipLifeLock and LastPass membershipsWe reward those who go above & beyondOpportunity for growth & advancementWhy TST?:All employees voice opinions and contribute to the strategic direction of the companyWe are committed to performance excellence and being the best at what we doSupportive environment where the best tools and resources are providedOngoing opportunities for learning and growthOpportunity for growth and advancementFocus on teamwork and collaborationOngoing organizational feedback on all levelsCommitted to positive legacy within the community and nationwideTO APPLY:Please include resume & answer all pre-screen questions.Equal Employment Opportunity: TST is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran’s status, disability, sexual orientation or any other characteristic protected by law.

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