.Jobs Logo
us | Clearance IT Service Desk in Grand Rapids, MI

Clearance IT Service Desk

  • TEKsystems
  • $50,790.00 - 78,170.00 / Year *
  • 3531 Birchwood Ave SW
  • Grand Rapids, MI 49528
  • Full-Time



Attention Veterans, current military and Guardsmen, are you looking to make a career change or advance your IT career in 2019? One of TEKsystems large clients is looking for qualified candidates to support the Enterprise Level 1 Service Desk. This a long term engagement with good stability. Ideal candidates will have experience with IT customer support and working experience of general help desk responsibilities. *Important* Candidates will be required to go through a Department of Defense Security Clearance Process for a Secret Level Clearance. This is required and should be Active. This is a great opportunity for entry level IT professionals who are currently or recently removed from the Military or National Guard. Candidates will get great experience and be able touch multiple technologies. This person will be working with in a team of like minded individual.

Job Responsibilities:

  • Service Desk Phone support / VPN
  • Troubleshooting Windows 7, Windows 10 OS
  • Active Directory (user management)
  • Assist on projects as assigned.
  • MS Office Suite (MS Word, Excel, PowerPoint, Outlook)
  • Experience responding to technical trouble tickets
  • Taking inbound calls and 1st call resolution of all incoming technical support calls
  • Help troubleshoot issues with hardware, software, printers, and network

Candidates will require:

  • Able to work as a team player with your supervisor and fellow employees. Able to carry out oral and written instructions. Able to communicate well with employees of all computer skill levels.
  • CompTIA Security+ (will help to get)
  • Public Trust (Confidential) IT-II clearance from the start date

This person can sit in Lansing or Grand Rapids, MI




About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 ###-#### or email accommodation@teksystems .com for other accommodation options.

Associated topics: deskside, desktop, help desk, patient, support specialist, technical, technical support, technician, technician iii, technology


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.