us | Client Success Manager, - Kansas City in Kennett, MO

Client Success Manager, - Kansas City

  • TrueCar
  • 803 South Bypass
  • Kennett, MO 63857
  • Full-Time
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Job Description:

Client Success Manager, Sales & Service

We're built on strong partnerships with Dealers it's what lets us establish truth and transparency with our customers in the car buying process. Our hungry, quality-focused Franchise Dealer Sales & Service Team is looking for ambitious hires to cultivate new relationships, maintain existing partners and ensure our customers get the best service available. Our national network of more than 11,000 TrueCar Certified Automotive Dealers, including both new car franchise dealers and non-franchise dealers, is committed to providing guaranteed pricing information for all car-buyers including members of some of the country's largest membership and service organizations such as USAA, American Express, AAA and Consumer Reports.

We are looking for a determined, growth focused Client Success Manager (CSM), Sales and Service who will be responsible for securing new TrueCar relationships and then developing and training dealers to increase their participation and success in our program. These newly created positions will report to the District Service Manager or Regional Sales Director (depending on geography.) This is a great growth opportunity for a self-motivated, business development professional looking to launch their career with a rapidly growing technology company, focused on building and maintaining their market.

ABOUT THE JOB:

  • Close target Automotive Dealers on TrueCar's various Dealer services and products by facilitating onsite presentations to key decision makers
  • Build and grow long-term, trusting relationships with a range of contacts at assigned dealerships (buyer/signer, implementer, stakeholder, etc.), including the highest level in each organization (e.g., General Manager)
  • Consult with customers to maintain up-to-date understanding of their business needs, goals, and objectives while training on the full suite of TrueCar Services
  • Experience in both sales and the presentation fee's or subscription rates is a preferred requirement. The Service Consultant will be required to interpret and deliver new rates on a monthly, quarterly or Bi-Annual basis to their assigned market and dealer customers (25%)
  • Interpret and deliver monthly TrueCar reporting and analytics to explain dealer's performance, optimization issues, and best practices to the customer in the context of their business goals and market trends
  • Train customers to use core TrueCar services and Affinity Partner Programs; Utilize District Managers and other business unit specialists for advanced service training when needed. (Dealer Support, Market Managers, Training Managers)
  • Serve as a first point-of-contact for dealer issues; diagnose and resolve customer concerns
  • Minimize churn across assigned Dealers
  • Provide accurate and complete documentation in SalesForce CRM system

WHAT YOU NEED:

  • High School Diploma or GED required
  • 4-5+ years of sales, account management or equivalent experience required
  • Experience managing, meeting and exceeding goals and objectives in both sales and service
  • Demonstrated proficiency with communication skills (written, verbal and presentation) required
  • Willing and able to travel as needed and required (up to 50% day and overnight trips)


NICE TO HAVE:

  • Bachelor Degree
  • Online or Automotive Industry Experience
  • Advertising sales or training management experience


ABOUT TRUECAR:

At TrueCar we pride ourselves on being a bold, innovative brand, one that's committed to creating a better car-buying experience. We bring game changing technology to the automotive marketplace because we believe there's a better way to do things. We're not simply another website or app. Our pricing information and Certified Dealer network are helping people save thousands, while they enjoy a buying experience that's truly exceptional. Bringing this vision to life is our amazing team of people, the very heart of our company.

We care deeply about our culture and creating a casual, fun workplace. We work collaboratively, across departments, fostering an environment where there's open communication and recognition of hard work. TrueCar isn't simply a place to have a job. It's a company where you can be a part of something that lasts. We value the entrepreneurial spirit and encourage employees to take ownership of both their projects and their careers.

Recognizing the effort and passion of our employees is a top priority at TrueCar. So we've created a benefits package that is more than competitive. We pay 100% of your health benefits for you, not a dime taken from your paycheck. We also offer 401K matching, a generous equity package, monthly fitness reimbursements and, because everyone needs an occasional re-charge, an excellent PTO and 10 paid holidays. All of this set in outstanding office locations in Santa Monica, Austin and San Francisco.



Location(s): Field-MissouriField-Kansas


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.