URBN Community Cambridge, MA

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The BHLDN Styling Associate contributes to a profitable and customer-centric environment by supporting the shop management and styling team in selling, service, and daily operating procedures.

Reports to: BHLDN Leadership Team

CUSTOMER EXPERIENCE

Influence: acts as a brand representative reflective of the company values; facilitates sharing of product knowledge, current trends, and personal styling priorities to inspire the customer

Customer Connection: drives a selling culture by providing support to the styling team and offering individual attention to customers; utilizes technology to provide a frictionless client experience

Clienteling: works alongside Stylists to foster ongoing relationships with clients through outreach and networking, appointment generation, service follow-up, and engagement through store events

TEAMWORK + COMMUNICATION

Positivity: contributes to overall team morale by being positive, confident, respectful, and helpful to others

Team Player: collaborates with peers and leadership, sharing ideas with the team and actively participating in daily meetings, fit sessions, store initiatives, and brand focuses

Adaptable: exhibits a willingness to learn and actively participates in selling and service strategies to accelerate self-development and career progression

VISUAL + BUSINESS OPERATIONS

Operations and Visual Support: assists store leaders in maintaining a visually compelling store that is neat, clean and organized; supports weekly store objectives relating to customer service, outfitting, or styling

Sales Contributor: supports leadership and styling team with executing service and selling strategies to impact store goals and profitability; understands key metrics and how they contribute to the overall profitability of the shop

Awareness: adheres to stores safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Sound like a good fit?

If you are ready to lead and inspire a team of positive, dynamic individuals, please apply. We look forward to reviewing your unique qualifications. You can learn more about BHLDN and all URBN brands at

Benefits

As an BHLDN employee, your well-being isamongst our highest priorities. We offer a fabulous merchandise discount, an employer-matched 401(k) plan, qualified transportation credit, a generous employee referral program and much more.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Associated topics: cashier, customer service associate, customer service representative, retail associate, retail cashier, retail sales consultant, sales, sales associate, sales consultant, venta * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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