Urban Outfitters: Customer Experience Coordinator - URBN Community (Latrobe)

Compensation

: $50,560.00 - $78,130.00 /year *

Employment Type

: Full-Time

Industry

: Advertising/Marketing/Public Relations



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Founded in 1970, Urban Outfitters (www.UrbanOutfitters.com) operates more than 200 stores in the United States, Canada, and Europe, all offering an eclectic mix of merchandise. We stock our stores with what we love, calling on ourand our customer'sinterest in contemporary art, music, and fashion. From men's & women's apparel and accessories to items for the apartment, we offer a lifestyle-specific shopping experience for the educated, urban-minded individual in the 18 to 30 year-old rangeboth online and in our stores as well as through our catalog.

Responsibilities:

  • Assist in the management of the UO Voice of Customer tool by maintaining administrative requests, dashboard maintenance and weekly/monthly/quarterly reporting.

  • Partner with brand and/or shared services teams to coordinate digital initiatives relating to IT, web development/production/site optimization, marketing and creative. Communicate updates and manage timelines within the brand to meet project deadlines.

  • Partner withSenior Customer Experience Coordinatortotriage and resolve all customerexperiencerelated escalations to Home Office.

  • Identify areas of opportunity where we can improve servicelevelswith the ability to communicate clearly and effectively to relevant partners to implement and support recommendations.

  • Assist in daily operational reporting and analytics.

  • Qualifications:

  • 1-3 years of experience in an e-commerce/retail business with a focus on customer experience

  • Understanding of digital fulfillment operations and familiarity with business goals/objectives

  • Deep understanding of technical e-commerce systems, integrations & processes

  • Ability to present and communicate information in a manner that allows informed data-driven decision making

  • Strong analytical and problem-solving skills

  • Ability to work independently as well as collaborate effectively

  • Proficiency in Microsoft Excel

  • * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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