Head of Enterprise Architecture (Business Apps and IT)

UserTesting in San Francisco, CA

  • Type: Full Time
position filled
UserTesting is seeking a strategic and versatile leader for our IT, Infrastructure and Platform team. This leader will have a diverse IT background and holistic approach to architecting and managing technical infrastructure, cloud services, networks, collaboration tools and user support with service- and customer-oriented approach and its secure design and operations. The role will contribute to the overall leadership team, playing a key role in developing and mentoring the IT team. What’s cool about this job? In this strategic role, you will report to the CFO and lead teams responsible for acquiring, deploying and supporting software applications and infrastructure. The Head of Enterprise Architecture is an influential role which provides technology strategy and program leadership for the company. This role champions principles and techniques to ensure we are creating an integrated, robust ecosystem which is responsive to change and supports the delivery of the business strategy. Specifically, this role guides company-wide current and long-term technology portfolio choices and leads the processes to develop, evolve and express these plans through an integrated set of methods and tools. Key Responsibilities: Develops and implements long-term strategy for all networking, end user and backend computing platforms and storage technology infrastructures supporting business objectives and goals. Develops and maintains productive relationships with business units and site leads to ensure IT and infrastructure services are managed to agreed standards. Management of third party service providers in the delivery of projects and infrastructure managed services Work closely with customers in the delivery of IT services and influence improvements to IT architecture, applications and system availability and performance. Elaborate functional requirements into technical specifications in order to ensure effective development process Works with IT teams to ensure deployment efforts are aligned with the agreed solution Drive a culture of continuous improvement by identifying and developing improvement programs and monitor the implementation to increase process efficiency Stay current on industry developments and identify opportunities to pilot new or better technologies, practices, and services. Manage budget for department/projects, including forecasting needs, tracking costs, investigating variances, making corrections, etc. Hirie, train, motivate, and retain top employees resulting in the development and maintenance of a high-performance team. Skills Exceptional knowledge of information and network technologies and architectures Management and implementation, enhancement and support of most of the web, back-office and e-commerce applications Strong knowledge in establishing, migrating and managing cloud environments (AWS and/or Azure) Strong, proven analytical, troubleshooting, and problem-solving skills with the ability to quickly analyze the most expedient method to recover business operations Experience in leading the data protection, disaster recovery and business continuity operations Exceptional customer service skills, in addition to extensive experience working in a team-oriented collaborative environment. Excellent oral and written communication and presentation skills Excellent project management, organization, and team collaboration skills Ability to manage global teams in different time zones, including vendor resources Strong team leadership skills focused on mentoring and team development Strong knowledge for automation and reporting for common tasks Must have a proven track record of outstanding customer service Independent thinker with a strong desire to learn new technologies, processes and take on new challenges Driven to solving operational issues at the root level Develop our business application technology architecture and roadmap and evaluate and recommend our application build vs buy decisions Recruit, build, motivate, inspire, and mentor a world class global application development team of business analysts and application developers Manage the IT team to set goals/expectations, drive project prioritization and resource allocations for projects balancing support requirements. Provide collaborative leadership in working with various departmental and business operations teams to define streamlined scalable processes that can be implemented successfully Drive key application implementation projects across all go to market, product and finance processes Set up strong user enablement processes and automation/rules to help reduce application support tickets Set up metrics driven org to ensure customer SLAs Foster a strong customer centric culture through your organization Drive the creation of new standards and best practices as technology evolves; communicate and drive adoption across the company You will lead policies and procedures related to ongoing operations; develop strategic relationships with other team members and partner across the IT team Qualifications: BS/BA degree in Computer Science/ Information Technology/ Information Security or related field or equivalent experience Demonstrated organization and team building skills 10+ years of Technology/Application Leadership Experience Strong experience with Salesforce (Service, Marketing and Sales Cloud), ERP and, Cloud HR Applications Strong organizational planning and development, project management, technical leadership, business acumen and communication skills to lead a global cross-functional technology team Thrive in a high-pressure challenge driven environment with passion to innovate and with fast acting decision making abilities and an agile mindset Excellent communication, collaboration skills and ability to interface with all functions at all levels of the organization Proven track record of devising technology strategy aligned with business strategy and successful implementations

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