Perform Salesforce admin functions like user account maintenance, profiles, sharing rules, reports, Dashboards, workflows, process builder, Data loader
Work closely with service teams and perform service cloud admin functions like Case assignment rules, Escalation rules, auto response rules, Macros, knowledge articles, content, surveys, live agent, email-to-case, Queues etc.
Experience with omni channel and Lightning enabled service cloud is an advantage.
Perform admin functions on Third party applications like Click Tools, Outreach, LinkedIn Sales Navigator, App Buddy, Incontact.
Key member of CRM Team to develop business and data requirements. Works closely with all Business e.g. ISO Sales, Location, Claims etc. to understand business workflow and requirements to translate into Development requirements.
Design automated processes to improve efficiently in business operations. Work with end users to troubleshoot any kind of salesforce related issues.
Works closely with acquisitions and ISO subsidiaries to bring onto enterprise system including demonstrations, understanding of business requirements, data reconciliation, cleanup and import coordination from previous/existing system.
Assists in providing hands-on training to all end-users. Assists in developing all step-by-step instructions for new and enhanced functionality.
Critical member of project team to implement all service packs, upgrades, server changes,
Completes all special projects and other duties as assignedincluding production of end-month Sales reports and other ad hoc reports as needed.
Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.
Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
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