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Veterans Inc., the largest provider of services to veterans and their families throughout New England, is looking for a professional, highly motivated, goal-oriented, skilled, and hardworking individual to fill the Case Manager position and become a valued member of Veterans Inc. team!

The Case Manager is responsible for delivering supportive services to veterans in the areas of homelessness prevention, rapid rehousing, outreach, and employment counseling/placement services for veterans enrolled in Veterans Inc. programs. This position will also provide case management and outreach services to assist veteran clients and their families enrolled in Veterans Inc. programs. Must have strong computer skills and be highly organized with the ability to prioritize to meet deadlines.

This individual would be based out of our Worcester, MA office. This position requires frequent travel, all duties would be performed throughout the designated territory's surrounding cities and towns.

This is a full-time position with full benefits (health, dental, vision, 403B, paid time off, short/long term disability and life insurance, etc.) The annual pay is $42,000 and is non-negotiable.

Must be able to pass a CORI and background investigation. Must be able to start within two weeks of receiving a job offer.

Veterans Inc. is an Equal Opportunity Employer. Diversity is valued, and welcomed, on all levels within the organization! Veterans highly encouraged to apply!

Please, no recruiters!

Essential Functions:

  1. Performs initial intake and assessments of all veterans for acceptance into Veterans Inc. programs.
  2. Develops individualized service plans for homelessness prevention and or rapid rehousing based on veterans input, interests, and needs. Coordinates veterans' participation in the agency programs.
  3. Assists veterans with researching and accessing needed services including VA benefits, employment training/placement , educational support, counseling, housing, medical services and other public benefits such as health care services, daily living services, personal financial planning services, transportation, fiduciary and payee services, legal services, child care, housing counseling services, and temporary financial assistance.
  4. Tracks and reports case management progress through case notes and conferences with Program Manager and coordinates with all funding sources.
  5. Completes record keeping/documentation responsibilities and compiles data for monthly reporting into the agency database.
  6. Conducts outreach activities to market Veterans Inc. programs and engage new referral sources.

Knowledge, Skills, and Abilities:

  1. Ability to follow Agency policies and procedures;
  2. Ability to demonstrate sensitivity to veterans-related needs and issues.
  3. Demonstrated knowledge and experience in working with veteran population.
  4. Ability to communicate clearly and effectively both verbally and in writing;
  5. Ability to follow verbal and written communication;
  6. Ability to maintain client confidentiality and respect privacy.
  7. Ability to market Veterans Inc. programs to the community and veteran clients to potential employers;
  8. Ability to be flexible, adapt to changing situations, meet deadlines, and work under pressure;
  9. Ability to resolve problems within scope of responsibilities;
  10. Ability to exhibit excellent organizational and case management skills;
  11. Ability to interact effectively and professionally with veterans and staff;
  12. Ability to work independently and take initiative when appropriate;
  13. Knowledge of and ability to use a computer, the internet and work in a windows software environment using Microsoft office;
  14. Ability to maintain good attendance and punctuality.

Education and Experience Requirements:

  1. Bachelor's degree in Human Services, Social Work or other related field required.
  2. Minimum of two years' experience in Employment Training, Vocational Rehabilitation, Recruitment, Counseling, Outreach/and or Services to the Homeless, or related field, is required.
  3. Computer proficiency in Microsoft Office Suite.


  1. Client Focus
  2. Human Resources Capacity
  3. Thoroughness
  4. Time Management
  5. Communication Proficiency

Mental Requirements:

  1. Reading
  2. Analytical skills
  3. Negotiation Skills
  4. Verbal & Written communication
  5. Confidential interactions
  6. Problem-solving
  7. Decision-making
  8. Collaboration

Physical Requirements:

  1. Driving: Frequently - Must have valid driver's license and own personal, reliable transportation.
  2. Sitting: Frequency - Occasionally
  3. Standing: Frequency - Occasionally
  4. Lifting: 15 lbs., Frequency: Occasionally
  5. Carrying 15, Frequency: Occasionally

Physical Environment:

  1. Office: Frequency Often
  2. Outside: Frequency Occasionally
  3. Worker is not substantially exposed to adverse or hazardous environment

For more information, or to apply now; visit our website. Please do not mail, email, or fax your cover letter/resume to us as we only accept applications through our website. Mailed, emailed, or faxed cover letter, resume, and applications will not be reviewed nor considered!

If you need assistance completing an application please contact ...@veteransinc.org. Emails regarding application status will not be returned.

No Recruiters Please!

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

Associated topics: business development, case management, development, development manager, liaison, manage, project, program management, project development, project management

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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