Virtual Vocations is a 100% virtual company that helps job seekers find telecommute positions. We are looking to contract for a part-time client service-oriented customer support representative. The contractor will provide the following services:
Main Job Tasks and Responsibilities:
-Responsible for handling all customer-facing inquiries via inbound calls, chats, emails
-Assist customers with their employment search, account and service questions, career services, concerns and inquiries
-Troubleshoot and resolve customer service issues quickly, in a fast-paced environment
-Work with other departments to resolve issues and concerns
-User testing and analysis
-Administrative and customer support for the Career Services department
- 2 years' customer service experience
- 1 year of call center experience
- Ability to multitask between multiple chats and phone conversations simultaneously
- Must have strong customer service skills and a professional and pleasant phone demeanor
- Effective communication skills through phone, email and chat with the ability to speak/type clearly and accurately, and use proper grammar
- Ability to receive and make calls from home (All calls will be forwarded through online service and calls made to customers
will go through service as well to keep your phone number anonymous)
- Technical experience with online customer support software and communication tools such as Slack, Grasshopper, Chat, etc.
- Excellent attendance and reliability
Education and Experience:
- Experience in recruiting, staffing, employment industries preferred
- Experience in resume techniques and writing a plus
- Some college preferred
This position requires the individual to have the following home office setup:
Quiet work environment
Computer and High-speed internet
Landline or cell phone with excellent connection
Personal Gmail address
Ability to train via video
1pm to 5pm CST Monday
1pm to 5pm CST Tuesday
1pm to 5pm CST Wednesday
1pm to 5pm CST Thursday
9am to 1 pm CST Friday
Contractor will bill company on a monthly basis at the rate of $13.25 per hour for services provided.
Please email your resume and cover letter detailing your related experience to email@example.com. Subject line: Remote Customer Support Representative Part-Time
Include the following information in your cover letter. Applicants that do not include this information will not be considered.
1. Explain how you meet the requirements of the position.
2. Tell us about your best customer service experience. What was the experience and how did it exemplify great customer service?
3. What do you find most helpful about your Virtual Vocations membership? Least helpful?