Remote JLodge Technical Quality Analyst

VirtualVocations in Hayward, CA

  • Type: Full Time
position filled
A healthcare system company is in need of a Remote JLodge Technical Quality Analyst.

Must be able to:
Audit recorded help desk calls
Take notes during the review audit, understand and interpret the interaction between the caller and the help desk team member
Analyze sessions for adherence to policies and procedures and the use of soft skills to solve issues
Applicants must meet the following qualifications:

An associate’s or bachelor’s degree in a technical discipline
Ability to read from written work guidelines and apply those guidelines to the audit process
All employees are required to commit to at least 20 hours per week

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