- Wheeler Clinic
116 E Main St
* Administration and Support* Plainville* Quality and Behavioral Health Operations* Full Time* Bachelor's Degree**POSITION SUMMARY**The Quality Management Specialist II possesses knowledge of the practice of healthcare quality, risk management, compliance, and accreditation and regulatory activities. The education and training of staff in these practice areas is an integral part of this position. The Quality Management Specialist II in collaboration with the Quality Management Team is also responsible for the administration of rapid performance improvement teams, CQI projects, providing education and training on quality management theory and practices, and performance and process improvement tools. In addition, coordination and facilitation of committees of the Quality Council including providing support (agendas, minutes, and data) and conducting trainings and presentations across the agency is required. This position requires a professional who has working knowledge of rapid performance improvement, is comfortable working in and leading meetings with groups of employees, educating a diverse group of staff, confident in conducting and providing feedback on monitoring activities, and has leadership skills.**EDUCATION AND EXPERIENCE/QUALIFICATIONS**A MA/MS/MSW/MPH or other masters-level degree, 2 years of postgrad healthcare experience (preferred) with 3 years of progressive responsible experience in quality management and process improvement via working in a Healthcare Quality Department or participation in system wide quality committees and project teams is required. A bachelor's degree, with 4 years progressive experience in quality as noted above, with certification as a Professional in Healthcare Quality (CPHQ) preferred.Demonstrated past involvement in Joint Commission, other accrediting organizations and State licensure activities. Strong computer skills, working knowledge of statistics, data management software, and excellent written and verbal communication skills are required. A valid driver's license and reliable transportation are also required.**MISSION STATEMENT**Wheeler provides equitable access to innovative care that improves health, recovery and growth at all stages of life.**EMPLOYEE BENEFITS**Wheeler Clinic offers access to a comprehensive array of benefits, including:For Good Health* Anthem Medical, Prescription, Dental and Vision insurance* Health Savings Account (HSA), with company contribution of $500 per year* Wellness Programs* Free annual flu shotsFor a Secure Future* Company paid Life and AD&D insurance* Company paid long-term disability insuranceFor Retirement* 403(b) Plan, with clinic contributions for eligible employees* For Career Advancement* Education Reimbursement Program* Training and development opportunitiesFor Work Life Balance* Generous paid time off, including vacation, sick and personal leave* Employee Assistance Program (EAP)- Free and confidential counseling* Employee discounts at local spa and on cell phone services* * ***ESSENTIAL DUTIES AND RESPONSIBILITIES**Develops timely reports for quality committees and leadership in easily comprehended formats. Utilizes quality and risk management accepted presentation formats, (inclusive of trending data over time, sound statistical principles, charts, graphs and dashboards with comprehensive analysis) and provides education on report use and activities to address areas warranting improvement.Manages and/or leads CQI projects and supports quality committees. Educates and incorporates the use of best practice quality and performance improvement methodologies with emphasis on rapid performance improvement, LEAN and others, when working with management and performance improvement project teams.Manages projects, leads and/or participates in and reports on various PI/QI activities including, CQI project teams, FMEA, root cause, patient and system tracer activities, business and strategic goal initiatives, and ongoing Joint Commission related activities and survey preparation activities. Projects are managed efficiently and completed timely.Conducts Joint Commission or other accreditation organization activities, including annual requirements. Provides education and training to staff on new or revised standards and utilized quality tools.Conducts an annual review and recommends revisions to the Quality Management Plan, Compliance Plan, Environment of Care Plan and others as assigned and associated P&Ps as appropriate. Drafts new policies and/or protocols/processes as needed. Reviews and revises, as necessary annual training materials.Conducts a review of reported incidents, and tracks those requiring follow-up.Participates in the coordination of licensing, accreditation and other compliance reviews/audits.Assists with maintaining the existing database and expands to accommodate additional RM, QM, compliance and infection control compliance indicators, utilizing new software, as available, for storing data and/or report presentation.Develops quality-training materials on CQI, rapid performance improvement and as appropriate, tailors to department/program specific needs, and provides training feedback forms for presentations. Provides a variety of other learning modalities to educate staff including but not limited to in-person trainings, SharePoint postings and trainings to the learning management system.Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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