Ticket Agent - Wildlife Conservation Society (Albany)

  • Albany, NY

Employment Type

: Full-Time


: Government

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Job Description


Reports to:
Manager, Assistant Manager, Supervisor, Security & Admissions

Direct Reports:
Seasonal ticket agents

Position Objective:
Welcome and assist visitors entering the zoo with ticket purchases and associated admissions requirements.

Principal Responsibilities:
Lead gate operations and or cover shifts as needed in accordance with zoo customer service, cash handling and sales policies and procedures.
Assist with orientation and training of seasonal employees
Aid, help and inform the public regarding the zoological park, its animals and exhibits
Prepare reports as required;
Maintain cleanliness of area around visitor reception area;
Enforce the Societys visitors rules and regulations and those of the Department of parks of the City of New York;
Wildlife Conservation Society rules and regulations
Admissions & Guest Relations customer service, cash handling & sales policies and procedures.
Perform related task and duties as required.

Qualification Requirements

Minimum Requirements:
Must successfully pass a background check
High School Diploma (Preferred)
Ability of represent WCS in a professional manner and to establish and maintain positive, effective working relationships with employees, colleagues, city and other government agencies, outside contractors and the general public
One year of cash handling experience in a fast paced customer service environment
Demonstrated interpersonal skills and have an understanding of cash handling procedures, guest service and sales
Ability and willingness to work weekends, holidays, evenings and special events as the schedule demands

Physical Requirements:
Ability to count money
Ability to use a cash register and credit card machine


Associated topics: animal control, burro, conservation, environmental, fisheries, forester, horticulture, naturalist, park, rangeland

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