Business Analytics Manager


: $108,820.00 - $190,210.00 /year *

Employment Type

: Full-Time


: Financial Services - Banking/Investment/Finance

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*****This position can be located in Houston, TX or Hartford, CT or 100% Remote*****

Wolters Kluwer at is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Ranked one of the world's largest legal service organizations, Wolters Kluwer ELM Solutions serves corporate legal and insurance claims departments and their law firms worldwide with enterprise legal spend and matter management and legal analytics solutions. ELM Solutions products include Passport ?, the most powerful platform for Enterprise Legal Management; TyMetrix? 360? , the industry's leading SaaS-based e-billing and matter management solution; and the LegalVIEW? portfolio of legal analytics solutions based upon the industry's largest and most comprehensive legal spend database.


+ Responsible for understanding the client business environment, eliciting requirements, and providing solution advice to clients on implementation approaches based on industry knowledge and best practices, as well as certain configuration tasks as it pertains to ELM's SaaS-based solution

+ Drive client functional requirement gathering (i.e. business rules, user stories, data mapping, and product integrations)

+ Architect solutions based on client's needs by utilizing established ELM Agile methodologies and tools, industry experience and best practices

+ Analyze client's existing systems of record to create conversion mappings into ELM's core products

+ Document requirements through the Application Development Document (ADD) and partner with the configuration team to translate into User Stories

+ Gather reporting requirements

+ Complete the configuration spreadsheet based on client user stories

+ Complete assigned platform configuration tasks

+ Coordinate and organize client product training

+ Lead user acceptance testing and production support tickets

+ Act as a client advocate and problem solver throughout the implementation process

+ Review and validate deliverables from configuration team and quality assurance resources against user stories and provide feedback

+ Coordinate activities and communication of user stories with internal and external teams

+ Assist the project manager in tracking project delivery

+ Assist project manager in identifying and challenging scope and work estimates that seem extraordinary, providing acceptable alternatives as needed

+ Communicate functional or scope risks against statement of work to program manager in a timely manner

+ Provide a successful and seamless hand off of client to customer support

+ Perform quality assurance tasks when needed

+ Understand project management and quality assurance best practices

+ As necessary manage client engagements independently

+ Create and deliver best practice presentations to the ELM Business Analysts team

+ Foster team spirit within the team and across teams within the department

+ Attend seminars and web events to maintain professional and industry knowledge


+ Minimum 7 years of experience in implementing and supporting technology solutions, gathering requirements, conducting client interviews and effective meetings, and providing value-add services preferably in corporate legal departments

+ Bachelor's degree required preferably in business, finance, accounting, MIS, computer science or a related field

+ Experience with configuration and/or development of SaaS-based solutions

+ Experience implementing and integrating with ERP systems and/or other enterprise systems

+ Experience in software development

+ Experience working with relational databases

+ Experience in gathering requirements related to data loads

+ Strong professional consulting skills (i.e. negotiation, client relationship management, scope management)

+ Effective verbal and written communication skills with a demonstrated ability to conduct presentations and facilitate executive-level client meetings

+ Excellent analytical and problem-solving skills

+ Understanding of automated testing tools and processes

+ Strong organizational, multi-tasking and time management skills

+ Ability to work with virtual teams across multiple time zones

+ Ability to work in a fast-paced and team-based environment

+ Ability to adapt to change and maintain a positive attitude

+ Demonstrated success as a results-oriented self-starter requiring minimal supervision

+ Legal industry knowledge strongly preferred

+ Experience with Agile implementation/development processes that serve as part of WK-ELM's delivery implementation methodology

+ Business Process management and workflow optimization experience

+ Ability to travel up to 25% at any given time


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Associated topics: analyst, bi, business, inspect, investment analytics, law, market, refine, regulation, strategy * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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