Business Process Consultant

  • Wolters Kluwer
  • $114,995.00 - 157,490.00 / Year *
  • 21 Warren St, New York, NY 10007
  • Full-Time
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Business Process Consultant -- 19-20153

Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

We prefer candidates who are within commuting distance to our 28 Liberty NYC office however, we are open to remote candidates who are willing to travel up to 25% annually.


* Drive the strategy, definition, design and implementation of new/upgraded customer-facing or internal products and process improvements to improve revenue growth, optimize operational efficiencies and achieve company goals and objectives

* Develop and maintain knowledge of the department, company and industry by learning and maintaining an expert knowledge of processes and procedures used within the business

* Learn and maintain expert knowledge of all systems and applications used within the business

* Maintain knowledge of customer/market needs, products and services provided to customers and learn how products and services fit into client processes and contribute to their business performance

* Drive the strategy, definition and design of new or upgraded platform, process or project by developing and maintaining relationships with business owners, technical resources and internal teams

* Contribute to the continuous evolution of platform, process and project strategy to grow revenue and improve customer retention

* Partner with business owners to analyze and fully understand project goals and objectives

* Translate approved investment cases and strategic objectives into business/system/functional requirements

* Create use case documentation and process flows, generate paper prototypes and wireframes and participate in the creation and testing of prototype

* Work with customers to gain feedback on new initiatives, determine the impact of new functionality to existing processes and functionalities and help ensure the final solution efficiently and effectively meets stakeholder needs through monitoring and trend analysis

* Minimum of a Bachelor's degree from an accredited college/university or equivalent work experience; Master's degree preferred

* Bachelor's degree from an accredited college/university or equivalent work experience; Master's degree from an accredited college or university preferred

* Experience defining strategy for project or process fostering innovative culture and solutions along with strong analytical and problem-solving skills

* Experience participating in the software development lifecycle. Agile preferred

* Strong project management, organizational, communications, time management and multi-tasking skills

* Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint, Visio and Outlook; Access experience preferred

* Six Sigma green or black belt certification would be a plus

* Ability to travel up to 25%


olters Kluwer reported 2017 annual revenues of ?4.4billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Associated topics: business, business advisory, business systems, crm, customer, information technology consultant, marketing, sales, sap, support analyst

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.