Implementation Associate

Employment Type

: Full-Time


: Miscellaneous

The Company
Worldpay is a global payments leader powering international commerce
with deep fintech expertise and a shared passion for our customers.
Whether in-store, online, or on a mobile device, we process over 40
billion transactions annually and offer more than 300 payment methods
supporting 126 currencies across 146 countries. It's the perfect place
for exceptional people to take their careers to the next level.
The Opportunity
Part of Worldpay's success and rapid growth is a result of our teams
functioning like well-oiled machines that strive for continual
improvement. Once we gain a new customer, our teams have to work
together seamlessly in order to deliver stellar service that gets our
clients up and running as quickly as possible. Our Sales Operations
team members are specialists in communicating our customers' needs to
the right teams at Worldpay, ensuring nothing but the best experience
from sale to implementation and beyond.
The Principal Implementations Specialist understands the underlying
mechanisms between customer need and technical implementation of our
products and services. He/she is able to translate those needs to our
development teams efficiently in order to achieve a seamless and
intuitive experience for the client. With a winning attitude toward
service, he/she will work to ensure any changes or enhancements to a
customer's products or services either meet or exceed expectations.
A World of Opportunity
We're turbo-charging our industry by nurturing the fintech experts
needed to help our customers prosper. We don't try to ride the winds
of change. We create them. We're proud to be shaping the future of
payments by supporting the growth and development of our colleagues.
We provide opportunities to learn and the flexibility needed to get
the job done. We strive to hire the best and to create a climate where
curiosity is king. So, wherever you join us around the world, we'll
empower you to fulfill your potential. If this is the kind of career
experience you're looking for, we invite you to apply today.
The Day-to-Day
* Responsible for coordinating the delivery of professional services
solutions to customers.
* Manages the delivery of multiple project initiatives including
project planning, task allocation and prioritization and delivery
in-line with the client's expectations and business needs.
* Manages any changes or enhancements required to meet or exceed the
expectations established in the initial project design.
* Follows training procedures in order to get new merchants active
and processing on all terminal types as well as front-end systems.
* Troubleshoots systems, corrects download issues and handles
escalated problems from representatives and merchants.
* Understands implications of work and makes recommendations for
* Employs advanced analytical skills in the application of complex
(and conflicting) association rules, regulatory rule
interpretation, cardholder documentation review, merchant and/or
FI documentation review.
* Typically requires a minimum of 4 - 6 years of related experience.
All the above duties and responsibilities are essential job functions
for which reasonable accommodation will be made. All job requirements
listed indicate the minimum level of knowledge, skills and/or ability
deemed necessary to perform the job proficiently. This position
description is not to be construed as an exhaustive statement of
duties, responsibilities or requirements. Colleagues may be required
to perform any other job-related instructions as requested by their
leader, subject to reasonable accommodation.

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