Zola is searching for an enthusiastic Part-Time Bridal Consultant to work at our Zola pop-up store! As a bridal consultant, you will ensure that every couple and guest receives the wedding planning experience of a lifetime, and you will mainly focus on staffing a new section of our store with wedding party attire, gifts, decor, and more. You will be responsible for helping to fit and style wedding party attire, organizing and maintaining store merchandise, maintaining display on the sales floor, as well as helping our store team with day-to-day store responsibilities. You will need to be trained on all of Zola's wedding planning tools beyond attire including registry, websites and invitations. We are looking for passionate and polished individuals who have experience in fashion retail and are able to provide extraordinary customer service. The ideal candidate can talk to a brick wall if they have to, and a love of weddings and/or homegoods is a huge plus!
In addition to the day-to-day customer support and upkeep of the space, the bridal consultant must represent Zola's brand and provide an unparalleled experience for every person that walks in the door. This is a contract role expected to last 2-3 months. This role is required to work every Friday - Sunday.
QUALITIES & SKILLS
* Friendly, warm, inviting; top-notch communication skills * Professional and respectful; always able to remain calm and collected * Organized, detail-oriented, and able to give a consistently seamless customer experience * Reliable, punctual, and willing to go the extra mile for the team and the customer * Solution Focused If a challenge presents, you find a solution whether it is for a customer, co-worker, or yourself * Proactive You take action without being asked and it is easy for you * Team Oriented While you strive to exceed your individual goals, you also understand and embrace being part of a team and the team goals
* Create an exceptional customer experience as you work with the bride and members of the wedding party in search of the perfect wedding gown, dresses, etc * Present the appropriate product(s) by listening to the customer's feedback on style and budget and ensure you measure/size correctly. All with a smile and positive attitude * Support the Store Manager in getting the store up and running * Educate customers on the world of Zola and promote the brand with grace and pride * Engage with Zola couples, show genuine interest in their wedding planning and experience with Zola, and go above and beyond for them in honor of Anything for Love! * Organize and maintain the merchandising of the store to showcase products and create a flawless experience for Zola couples * Help plan and host store events; assist with product demos; ability to give craft/cooking/home decor demos a plus! * Collect and report on feedback from Zola couples and customers who visit the store * Solve problems as they arrive; must be able to think on your feet and triage issues with autonomy and ease in front of the customer
* Must be able to work weekends * At least 1+ year in retail * Strong written and verbal communication skills * On-time at the very least, but preferably always early * Ability to familiarize and educate on multiple brands and products with ease * A genuine passion for weddings and/or homegoods, and a true love of love!
Zola is the fastest growing wedding company in the country. We're reinventing the wedding planning and registry experience to make the happiest moment in our couples' lives even happier. From engagement to wedding and decorating your first home, Zola is there, combining compassionate customer service with modern tools and technology. All in the service of love.
Headquartered in New York City, our team brings deep experience working on beautiful, award-winning e-commerce sites and mobile apps in past roles at Gilt Groupe, Yahoo, Amazon, J.Crew, Rent The Runway, Goldman Sachs, among many others. In 2017 the Wall Street Journal named Zola a top 25 Tech Company to Watch, and Forbes named Zola a Next Billion-Dollar Startup.
More about the team:
Please apply with your resume - we're excited to hear from you!
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.